GENERAL QUESTIONS
What services does Pinnacle Care provide?
Pinnacle Care offers comprehensive behavioral health services for children, teens, adults, and seniors. Our services include counseling, medication management, Spravato® treatment for treatment-resistant depression, behavioral health testing, and behavioral health services within assisted living, independent living, and long-term care facilities.
Where are Pinnacle Care locations?
Pinnacle Care proudly serves communities across Oklahoma, including Tulsa, Enid, Durant, Ardmore, Talihina, and Midwest City.
Do you accept Medicaid?
Yes. Pinnacle Care accepts Medicaid and works to ensure individuals and families have access to behavioral health services. Please contact your nearest location to verify coverage details.
Do you offer telehealth appointments?
Yes. We offer both in-person and telehealth appointments for counseling and medication management services, depending on patient needs and provider availability.
COUNSELING
What types of counseling do you provide?
We provide individual counseling for children, adolescents, and adults. Our counselors address concerns such as anxiety, depression, trauma, ADHD, mood disorders, life transitions, stress management, and more.
What can I expect during my first counseling appointment?
Your first appointment will focus on gathering information about your concerns, history, and goals. Your counselor will work with you to develop a treatment plan tailored to your individual needs.
How often will I need counseling sessions?
Frequency varies based on individual needs. Many clients begin with weekly sessions and adjust as progress is made.
Is counseling confidential?
Yes. All services are confidential and follow HIPAA privacy regulations. Information is only shared with appropriate consent or when legally required.
MEDICATION MANAGEMENT
What is medication management?
Medication management involves evaluation, prescribing, monitoring, and adjusting psychiatric medications to ensure they are safe and effective. Our providers work closely with patients to find the best treatment approach.
How do I know if medication is right for me or my child?
Our providers conduct thorough evaluations to determine whether medication may be beneficial. Not everyone requires medication, and treatment decisions are made collaboratively.
Do you provide medication management for children?
Yes. We provide medication management for children, teens, and adults.
How often will I need medication follow-ups?
Most patients are seen regularly at first to monitor response and side effects. Once stable, follow-up intervals may be extended as appropriate.
SPRAVATO
What is Spravato®?
Spravato® (esketamine) is an FDA-approved treatment for adults with treatment-resistant depression. It works differently than traditional antidepressants and is administered in-office under medical supervision.
Who qualifies for Spravato® treatment?
Spravato® is typically recommended for adults who have not responded adequately to traditional antidepressant medications. A provider evaluation is required to determine eligibility.
What happens during a Spravato® appointment?
Treatment is administered in our office under supervision. Patients are monitored for approximately two hours following administration to ensure safety.
Is Spravato® covered by insurance?
Coverage varies by insurance provider. Our team can help verify benefits and discuss coverage options.
BEHAVIORAL HEALTH TESTING
What is behavioral health testing?
Behavioral health testing involves structured assessments used to clarify diagnoses such as ADHD, mood disorders, and other behavioral conditions. Testing helps guide treatment planning.
Why would someone need behavioral health testing?
Testing may be recommended when symptoms are complex, unclear, or when diagnostic clarification is needed to guide appropriate care.
FACILITY SERVICES
Do you provide services in assisted living or long-term care facilities?
Yes. Pinnacle Care partners with assisted living, independent living, and long-term care facilities to provide medication management and behavioral health support to residents.
How do facility services work?
Our providers and liaisons coordinate directly with facility staff to ensure residents receive consistent, high-quality behavioral health care.
APPOINTMENTS & REFERRALS
Do I need a referral to schedule an appointment?
In many cases, a referral is not required. However, certain insurance plans may require one. Contact our office for guidance.
How do I schedule an appointment?
You can call 580-740-4053 or contact your nearest Pinnacle Care location through our website.
What should I bring to my first appointment?
Please bring:
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Photo identification
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Insurance card (if applicable)
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List of current medications
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Any relevant medical or behavioral health records